70% of Shopify Inbox conversations are with customers making a purchasing decision. We’re stoked that Shopify have created there own, built in messaging feature. No more integrations and paying for 3rd party Apps! Let us introduce Shopify Inbox! Built to help you turn browsers into buyers using the power of chat.
Shopify Inbox gives you a fast, personal way to connect with shoppers, meeting them where they are and guiding them from conversation to conversion. Shopify Inbox streamlines how you manage customer conversations from a single place. You can now customize your chat appearance, saved responses, availability, and more, right from your admin. There are also new conversation metrics to help you easily understand how chat impacts your business, so you can better plan for growth. Super cool!
When you open up Shopify Inbox, you can get a snapshot of your chat performance, including your conversation volume, response time, and how many of those chats convert to sales. Never worry about missing a potential sales opportunity. If you’re a store admin, you’ll be able to see a real-time count of unread messages so you know exactly when to shift your attention from back-office tasks to the customer who is browsing your store.
Integrate across platforms, seamlessly!
Your website’s chat isn’t the only place potential customers will reach out. There are so many channels for consumers to choose from—and as a business, you want to be everywhere your potential customers are.
Shopify Inbox makes it easy to extend chat to wherever people shop—and you can manage it all from one place. Quickly connect Shopify Inbox with popular messaging platforms like Facebook Messenger, Apple Business Chat, and—soon—Instagram. And because it’s integrated with Shopify, you can also send products and discounts from your store directly in chat—you’re just a few taps from turning conversations into checkouts.
Sometimes, you don’t need to or can’t have a live conversation. That’s why we’re giving you more flexibility to chat on your terms.
If you’re not available to live chat, you can automatically collect a customer’s contact info and then continue the conversation over email or SMS when it’s more convenient for you. You won’t miss an opportunity if a customer leaves your store or if you have to step away for the evening.
The power of Chat
Chat is valuable for more than just providing customer support—it’s become a powerful sales tool. That’s never been more true than in the past year, when more retailers shifted online. During COVID, sales attributed to a chat interaction on Shopify increased by 339%.
When store owners engage in conversation with customers via Shopify Inbox, those customers are 70% more likely to convert. But prioritizing conversations where buyer intent is high can be hard. Shopify Inbox comes with rich data to help you close more sales. When customers start a conversation on your online store or through Apple Business Chat, you can get context on which items they have in—or have removed from—their cart, so you can anticipate potential questions and provide personalized recommendations.
SPF can set up Shopify Inbox for you!
To find out more, just get in touch!